Last updated: September 28, 2025
1. Introduction
At Pomarias.com, we’re committed to delivering high-quality dry fruits and a smooth shopping experience. This Shipping & Returns Policy explains how we handle order processing, shipping, returns, and refunds.
2. Shipping Information
2.1 Shipping Regions
We currently ship across Canada. If your region isn’t listed, please contact us before ordering.
2.2 Order Processing
- Orders are processed within 1 business days after payment confirmation (excluding weekends and public holidays).
- We’ll notify you if any items are out of stock or delayed.
2.3 Shipping Rates
- Shipping costs are calculated at checkout based on weight and destination.
- We may offer free shipping on orders over $80.00 — details displayed at checkout.
2.4 Delivery Time
- Delivery times vary by location but generally take 2-7 days after dispatch.
- Tracking details will be emailed once your order ships.
2.5 Damaged or Lost Packages
If your order is lost or arrives damaged, please contact pomariastores@gmail.com within 7 days of delivery with your order number and photos. We will work with our shipping partners to resolve the issue.
3. Return & Refund Policy
3.1 Eligibility for Returns
- You may request a return within 7 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Due to health and safety regulations, opened or perishable products cannot be returned unless defective.
3.2 Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- If the return is due to a defective or damaged product, or an error on our part, we will cover the return shipping costs.
3.2 Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 business days.
- Original shipping costs are non-refundable, unless the return is due to our error or a defective product.
3.4 Exchanges
- We do not accept exchanges at this time. If you wish to receive a different product, please follow the return process and place a new order.
3.5 How to Request a Return
Please email pomariastores@gmail.com with your order number, reason for return, and photos (if applicable). We’ll provide return instructions.
4. Contact Us
If you have any questions about our Shipping & Returns Policy, please contact us at:
📧 pomariastores@gmail.com